LanternlineTerms of Service and SMS Terms
These terms apply to the website lanternlinenh.com and to text messages sent by Lanternline, a trade name of NEXLINE LLC, Concord, New Hampshire. Services for clients are also governed by the signed Lanternline service agreement; if the two differ, the service agreement controls.
The service
Lanternline sets up and looks after AI phone receptionists for small businesses. The receptionist answers calls a business forwards to it, takes messages, transfers urgent calls and books appointments if the business chooses. It is an answering tool, not an emergency service, and does not replace 911.
SMS Terms (Lanternline Notifications)
Who receives messages and how they agree:
- Business owners and staff (our clients) receive call summaries, urgent call alerts and service notices at the mobile number they give us. They agree by ticking the text-message consent box in the Lanternline setup form or service agreement.
- People who call a client's business may receive a text about their own call: a reply when the business missed their call ("Sorry we missed your call, we'll call you back shortly"), a confirmation of an appointment they booked, or a link they asked for. The receptionist asks before texting, and the caller agrees during the call. We send at most one missed-call reply per call.
What we never send: marketing or promotional messages. Messages are only about the recipient's own calls, appointments or service.
Message frequency varies with call activity. Message and data rates may apply.
To stop: reply STOP at any time. You will get one confirmation and no further messages from that number. To start again, reply START. For help: reply HELP or email hello@lanternlinenh.com.
Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information. We do not share mobile numbers or text-messaging consent with third parties for marketing.
Call recording
Calls answered by the receptionist are recorded and transcribed, and every call starts with a notice saying so. If you do not agree, you may end the call.
Use of this website
The content on this site is for information. Prices shown are current at publication and may change; the signed service agreement sets the price for each client. Do not misuse the site or our demo phone lines.
No warranty; limitation of liability
The website and demo lines are provided "as is". To the extent the law allows, NEXLINE LLC is not liable for indirect or lost-profit damages arising from use of the website or demo lines.
Governing law
These terms are governed by the laws of the State of New Hampshire.
Contact
NEXLINE LLC (Lanternline), Concord, NH · hello@lanternlinenh.com