LanternlinePrivacy Policy
Lanternline is a trade name of NEXLINE LLC, Concord, New Hampshire ("Lanternline", "we", "us"). We set up and look after AI phone receptionists for small businesses ("clients"). This policy explains what information we handle, why, and your choices.
Information we handle
- Clients: business name, owner name, mobile number, email, business address, services, hours and the other setup details a client gives us.
- People who call our clients: the caller's phone number, name and the details they give during the call (for example, an address or the reason for calling), plus the call recording and transcript. Every call starts with the notice "This call is recorded and transcribed."
- Website visitors: what you send us by email or phone. This site does not use advertising cookies or tracking pixels.
How we use it
- To answer calls for our clients, pass messages and urgent calls to them, and book appointments if the client chooses.
- To send call summaries and alerts to clients by text message and email.
- To send a caller a text message about their own call or appointment, when they agree to it (see SMS Terms).
- To review calls, fix mistakes and send clients a monthly report.
Who processes it
We use service providers only to run the service: ElevenLabs (the AI receptionist software, in an account the client owns), Twilio (phone numbers and text messages), Google (calendar and email, if the client uses them) and our payment processor. They process information on our or our client's behalf, not for their own marketing.
Who owns call information
Call recordings, transcripts and caller details belong to the client whose business was called. We use them only to provide the service and never sell them.
How long we keep it
We keep call information while the client uses Lanternline and for up to 90 days after, unless the client asks us to delete it sooner or the law requires us to keep it longer. Records in the client's own software account stay under the client's control.
Security
We use access controls and two-factor sign-in on the accounts we manage, and we limit access to the people who need it to provide the service.
Your choices
- Reply STOP to any text to stop messages from that number. Reply HELP for help.
- Ask us to see, correct or delete information about you: hello@lanternlinenh.com. If the information belongs to one of our clients, we will pass your request to them.
Children
Our service is for businesses and is not directed to children under 13.
Changes
We will post any changes on this page with a new effective date.
Contact
NEXLINE LLC (Lanternline), Concord, NH · hello@lanternlinenh.com