For local businesses in NH, MA and Maine
An AI receptionist that answers when you can't, handles emergencies, and sends you the job in a minute. Locally owned and operated in Concord, NH.
Pretend you're a customer with no heat at 9 pm. It answers in seconds.
The problem
callers who reach voicemail actually leave a message. The rest call the next business on Google.
of calls to salons and spas go unanswered, most of them during business hours.
what one missed heating call can be worth: a repair tonight or a new system next week.
Industry estimates. Your numbers will be different; the calculator below uses yours.
How it works
Customers call the number on your truck and your cards. Nothing changes for them, and you can still answer first.
No pickup in 20 seconds, nights, weekends or a busy line: your receptionist answers in a natural voice, in English or Spanish.
You get the name, address and what's wrong by text and email within a minute. Emergencies are transferred straight to your cell.
Hear it
Call the demo line yourself to hear the voice. Here is how the calls go.
Transferred to the owner's cell. Summary sent by text.
New seasonal customer. Details sent to the owner.
Who it's for
Pricing
Two parts, both monthly, no long contract. The receptionist runs on Reception by ElevenLabs: the account is in your name and ElevenLabs bills your card directly. Lanternline sets it up, tests it, checks your calls every week and sends a monthly report.
A typical bill, explained
Set by the calls your receptionist handled last month. You see the count in your monthly report.
Setup $300, or $500 with booking. First month of care free.
You own the account and the number. ElevenLabs bills your card; nothing is marked up.
We pick the plan that costs you least for your call volume.
Pay Lanternline care for a year, get 2 months free. Billed once a year.
And if it doesn't catch a single new job request in a month, that month of care is free too. Extra minutes over your Reception plan are billed by ElevenLabs at their published rate.
Your numbers
Locally owned & operated · Est. 2026
I'm Sergei Gorbunov. I set up every receptionist myself: your services, prices, service area and what counts as an emergency. I test it on 20 tricky calls before it answers a single customer, and I check your calls every week. In person in Concord and southern New Hampshire, remotely everywhere else.
Lanternline is a service of NEXLINE LLC, Concord, NH.
Questions
No. Your number stays on your trucks and cards. Calls you don't answer forward to your receptionist. If you ever stop, you turn the forwarding off and nothing else changes.
It sounds natural and it doesn't pretend to be you. If a caller asks, it says it's the company's virtual receptionist. Call the demo line and judge for yourself.
You decide what counts as urgent: no heat, a leak, a gas smell, a car in a ditch. Those calls are transferred straight to whoever is on call. For a gas smell it first tells the caller to leave the house and call 911.
Yes, with notice. Both states require everyone on the call to know it's recorded, so the greeting always says "This call is recorded and transcribed." You approve the greeting before it goes live.
Yes, into your Google Calendar, on the Front Desk plan. On Missed Calls it takes the request and you call back. For emergency work we usually take the request instead of booking a time.
Yes, included. It switches to Spanish automatically when the caller speaks Spanish.
The receptionist software is Reception by ElevenLabs. The account is opened in your business name, so you own it and ElevenLabs bills your card directly for the plan and any extra minutes. Lanternline bills only for setup, care and add-ons. Nothing is marked up or hidden.
Give Lanternline 30 days notice by text or email. No long contract. The Reception account, your number and your call records stay yours: keep the account, or cancel it with ElevenLabs.
Call the demo line now, then text me your business name. I'll show you how it would answer for you.
Email: hello@lanternlinenh.com · Concord, NH